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Submit an Incident

Oracle Incident Analysis

Structured evidence begins with a disciplined intake.

Complete each section as far as currently possible. Use “Unknown” when necessary. This form does not accept attachments and must not contain passwords, access keys, personal information, or other unredacted sensitive values.

Section 1 of 13
Section AIncident Identification
Your name
Business email
Organization / MSP
Incident title
Your incident ID (if applicable)
Environment
Current status
Incident start date/time
Most recent occurrence
Frequency
Section BBusiness and Technical Impact
What business process or application is affected?
Describe the observed impact

Examples: application unavailable, batch delayed, transactions failing, performance degradation, backlog, database unavailable.

Severity
Approximate number of affected users or processes
Is a workaround currently available?
If yes or partial, describe the workaround
Section COracle Environment
Oracle Database version
Release Update / patch level
Architecture
Database role
Operating system
Storage
Approximate database size
Critical applications using this database
Section DOracle Errors and Symptoms
Primary Oracle error(s)

Examples: ORA-01555, ORA-04031, ORA-00600, ORA-07445.

Secondary or related errors
Exact error text, if available
Was the error recorded in the Oracle alert log?
Was a trace file generated?
Section EApplication Context
Application name / component
Affected process, job, module, or service
Is PL/SQL involved?
Schema
Object type
Object name
Procedure / function name
Section FSQL Information
Known SQL ID(s)
SQL text available?
Execution plan available?
SQL Monitor report available?
Approximate runtime
Is runtime different from normal?
Normal runtime
Current runtime
Section GRecent Changes
Changes preceding the incident
Describe relevant changes
Section HAvailable Evidence
Evidence currently available
Other / notes about evidence

Do not paste credentials, access keys, personal data, or unredacted sensitive evidence.

Section ITroubleshooting Already Performed
What has already been investigated?
Commands or SQL already executed
What were the results?
What hypotheses have been considered?
What hypotheses have been eliminated?
What is currently suspected?
Section JWorkaround / Containment
Has an emergency workaround been implemented?
Describe the workaround
When was it implemented?
Did it reduce or eliminate the incident?
Is the workaround acceptable long term?
Section KRemediation Status
Has a permanent fix been identified?
If yes or possible, describe it
Has the change been implemented in Non-Prod?
Has testing begun?
Has Production implementation occurred?
Section LCustomer Expectations
Desired outputs
Other expectations / special requirements
Section MDBA Insight
What might a generic Oracle troubleshooting process overlook?
What would you normally check first?
What would cause you to change the direction of the investigation?
Which common recommendations may be misleading, incomplete, or too simplistic here?
What practical experience or rule-of-thumb applies?
Additional notes for the analysis

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